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Problem Solving

Case study: Data Recovery

Problem A major company experienced a storage system failure and required data recovery. The storage system was purchased from one of major vendors, however it was 4 years old and not under support contract. The storage experienced multiple disk failure and entire volume wasn’t accessible. Any troubleshooting that was performed previously didn’t give results. Entire…

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Problem Solving basics

Define the problem – What’s happened? – What’s affected? – What’s impact? – Break it down to smaller segments if required. Define goals – What’s resources available to solve the problem? – Impact vs resources ratio Collect information – What’s possible actions caused the problem? Make a list – What’s related issues occured in the…

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