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Thuraya Plans

Pivotel Thuraya Standard Rate Plans for use with all Thuraya Satellite Plans

PlanMonthly Access FeeInc. Calls/TextVoice Call RateFlagfallSMS RateInc. DataData/MBConnection Fee
Pivotel Thuraya Casual
(Min. cost over one month is $40)
$15.00$0.00$0.99 per minuteNil$0.50Nil$5.00$25
Pivotel Thuraya 30
(Min. cost over 24 months is $720)
$30.00$20.00$0.99 per minuteNil$0.50Nil$5.00N/A
Pivotel Thuraya 65
(Min. cost over 24 months is $1560)
$65.00$55.00$0.80 per minuteNil$0.50Nil$5.00N/A
Pivotel Thuraya Big Plan
(Min. cost over 6 months is $474)
$79.00$400.00$0.99 per minuteNil$0.50Nil$5.00N/A

Note: No minimum term on Thuraya 30 and Thuraya 65 if you choose to pay a $50 connection fee. Minimum cost will be one month’s access fee + $50 connection fee.

Important: Pivotel implements an automatic data bar with a pre-set usage threshold for all satellite data services to mitigate bill shock. Please contact Pivotel customer care at 1300 882 448 to find out your usage threshold and method to manage the data threshold.

 

Unit Pricing Data

PlanCost of a 2 min call before any discounts to standard numbers & standard national mobile numbersCost of a Standard SMS before any discounts to standard national mobile numbersCost of 1MB of Data before any discounts for use solely within AustraliaNumber of Standard Calls if you restricted your use solely to standard national mobile calls each of 2 minutes in duration you could make
Pivotel Thuraya Casual$1.98$0.50$5.000
Pivotel Thuraya 30$1.98$0.50$5.0010
Pivotel Thuraya 65$1.60$0.50$5.0034
Pivotel Thuraya Big Plan$1.98$0.50$5.00202

Value Added Services

Pivotel Customer Care (1300 882 448)FREE
Calls to 1800/13/1300 numbersCharged at applicable satellite rates
Voicemail:
- diversion to voicemail
- calls to voicemail retrival
- SMS notification service

FREE
Charged at applicable satellite rates
FREE
Call forwarding (within Australia)Charged at applicable satellite rates
Call forwarding to other Pivotel Satellite PhonesCharged at applicable satellite rates
Calls to Iridium 8816, 8817$4.40 per minute + $1.10 flagfall
Calls to Thuraya 8821$6.60 per minute + $1.10 flagfall
Calls to InmarsatFrom $4.00 per minute
Emergency Calls 111/112FREE
Calls to 0406 32 TEST (0406 32 8378)
- Thuraya 35, 70 Plan
- Thuraya Casual Plan

FREE
Charged at applicable satellite rates

Miscellaneous Charges

Change of Phone Nnumber$33
Bill Reprint Charge$10 per bill
Late Payment Fee$11 per Month
International Calls and RoamingCall Pivotel Customer Care on 1300 882 448

Terms and Conditions

$25 connection fee applies to the Pivotel Thuraya Casual plan. Pivotel Thuraya plans use the Thuraya Mobile Satellite Network. Satellite reception limitations and some exclusion zones apply. All calls are charged in 1 minute increments unless otherwise stated. Prices include GST and are subject to change. Actual charges may vary on your statement as charges are rounded to the nearest cent before GST is included. Included call value excludes premium calls, calls to special numbers, IDD (international direct dial) calls and premium text. Data is billed in 10kB increments. 1 month minimum term applies to Pivotel Thuraya Casual plan. 6 month minimum term applies to the Pivotel Thuraya Big plan. 24 month minimum term applies to the Pivotel Thuraya 30 and Pivotel Thuraya 65 plans. Visit www.pivotel.com.au/coverage for a coverage map. A Thuraya device is required to access the Pivotel Thuraya service (see handset pricing). Pivotel may apply call barring where fraudulent use is suspected or for credit control purposes. You will receive a bill by email from Pivotel listing any payments you have made during the billing period, and a summary of your service usage to enable you to keep track of your overall service usage and monthly spend. Itemised billed and unbilled service usage is available in the secure Selfcare website at www.pivotel.com.au/selfcare. An itemised bill listing all of your service usage events is available on request. You may elect to receive a paper bill by post for an additional fee. Pivotel plans are available to credit approved customers only. Minimum cost is $40 on the Pivotel Thuraya Casual plan, which includes a once-off connection fee of $25. Minimum cost over 6 months is $474 on the Pivotel Thuraya Big plan. Minimum cost over 24 months is $720 on the Pivotel Thuraya 30 plan and $1,560 on the Pivotel Thuraya 65 plan. You may receive a pro-rata access fee charge on your first Pivotel bill, calculated from the actual date of service connection to the date of your first bill. You may choose to waive the minimum term on the Pivotel Thuraya 30 and Pivotel Thuraya 65 plans by paying a $50 contract waiver fee at the time the service is connected.